Changing careers or choosing to upskill is a huge step. We are committed to your success, both while you are a student at Kenzie Academy and when your studies are completed. Our commitment to your success extends far beyond just the classroom — we’re confident that if you put in the necessary effort, you can find a job in your field of study.

We back our commitment to you with our “Kenzie Guarantee”: Subject to the terms and conditions below, we’ll refund 100% of your paid tuition if you are not offered a “Qualifying Position” within 180 days of completing your Kenzie Academy program of study.

Each Kenzie program takes effort, and your career search will be no different. We are committed to your success, and we ask that you make an equal commitment to us and to yourself.

Eligibility Requirements

To qualify for the Kenzie Guarantee, you must:
  • Graduate from the enrolled program within the expected duration of the program (as indicated in the enrollment agreement), and complete all course requirements;
  • Be at least 18 years of age by the time you graduate the program;
  • Be a U.S. citizen or green card holder legally authorized to work in the United States without sponsorship for at least two years from enrollment;
  • Be able to pass any background checks associated with jobs that you apply for
  • Pay tuition using a month-to-month, upfront, or loan payment plan (income share agreement and deferred payment plans are not eligible);
  • Live in or within a one-hour commuting distance of one of the “Approved Cities” defined below; 
  • Be proficient in spoken and written English, as determined by initial interactions with the Kenzie Academy Admissions team.
Without limiting the foregoing, situations that void the Kenzie Guarantee include, but are not limited to:
  • You turn down a job offer for a Qualifying Position (defined below);
  • You decide not to conduct a job search for all or part of the Guarantee Period; 
  • You decide to search for a role or decide to accept a role that does not meet the Qualifying Position criteria above, or is outside of the UI/UX field/industry, before the Guarantee Period is over. 
  • You do not put sufficient and consistent effort into your job search;
  • You do not want to or are unable to live and work in one of the Approved Cities; 
  • You do not communicate with Kenzie Academy’s Career Services team consistently throughout your search, including notifying us of any offers you have received;
  • You become physically or mentally unable to conduct an effective job search as outlined above during the Guarantee Period;
  • You do not apply for Qualifying Positions in the Approved Areas as required above throughout the Guarantee Period; 
  • You significantly change your job search strategy during the Guarantee Period unless agreed to in advance by Kenzie Academy;
  • You do not follow through with the interview process for Qualifying Positions in a timely and professional manner, including but not limited to not participating as expected by the employer in the interview process by providing responses to employer communications, showing up on time for interviews, and providing documents or follow up as expected by employers; 
  • You do not apply for jobs that are suitable for your background or experience as discussed in your calls with Kenzie’s Career Services team; or
  • You no-show or reschedule/cancel a call with less than 24 hours notice with a career coach or mock interviewer 3 or more times.

“Qualifying Position”

A “Qualifying Position” is defined as any role in the UI/UX field as:

  • A salaried employee or waged employee working an average of at least 30 hours a week onsite or remote; 
  • A full-time (30 or more hours per week) contractor, intern, or other compensated service provider relationship for 3 months or longer working onsite or remote; or  
  • A paid onsite or remote contractor or intern that has the potential to be extended or converted to a full-time role

“Guarantee Period”

The “Guarantee Period” is defined as the period beginning at enrollment and ending 6 months after receiving a Kenzie Academy certificate of completion, or a longer:

(A) by up to 12 months if the national unemployment rate is at any point during the Guarantee Period equal to or greater than 10%, or the monthly increase in the national unemployment rate (as measured by the Bureau of Labor and Statistics) exceeds 2%, or there are back-to-back monthly increases in the unemployment rate;

(B) by one month to account for seasonal slowdowns in hiring, such as during the end-of-year holiday season occurring at any point during the Guarantee Period;

or (C) by up to six months if there is a natural disaster or other occurrences beyond Kenzie Academy’s control at any point during the Guarantee Period that disrupts the job market nationally or in one or more Approved Cities you are targeting. The Guarantee Period may also be extended by mutual agreement. The foregoing extensions may be cumulative.

“Career Services Period”

During the “Career Services Period” starting at graduation we expect you to fully commit to the job search and to work as hard as you did before graduating. We require you to engage in the process as a professional and to take our recommendations seriously. To retain eligibility for the guarantee you must: 

  • Complete periodic reflection surveys sent by Career Services to document your job search process; 
  • Track all your job search activity and produce this resource at each of your coaching sessions; 
  • Reply to the Career Services team or Kenzie Academy employer introductions within 1 business day; 
  • Not commit acts of dishonesty during the application process (i.e. submitting work that is not yours or making misrepresentations to employers on your resume or otherwise); 
  • Collaborate with your career coach to create a personalized job search plan approved by your coach; 
  • Respond to placement related communications from Kenzie Academy within 72 hours;
  • Apply to at least 10 position-appropriate in-field jobs each week, unless your personalized job search plan sets a lower minimum; and 
  • Attend at least 5 networking events (such as a meetup) each month unless your personalized job search plan sets a lower minimum.

“Approved Cities”

Approved Cities” means the metropolitan areas surrounding the following cities for which the Kenzie Guarantee applies:  Atlanta, GA, Austin, TX, Boston, MA, Boulder, CO, Charlotte, NC, Chicago, IL, Cincinnati, OH, Cleveland, OH, Columbus, OH, Dallas, TX, Denver, CO, Detroit, MI, Houston, TX, Indianapolis, IN, Las Vegas, NV, Los Angeles, CA, Miami, FL, Milwaukee, WI, Minneapolis-Saint Paul, MN, Nashville, TN, New York, NY, Oakland, CA, Orlando, FL, Philadelphia, PA, Phoenix, AZ, Portland, OR, Raleigh, NC, Salt Lake City, UT, San Diego, CA, San Jose, CA, San Francisco, CA, Seattle, WA, Tampa, FL, Washington, D.C.

Seeking a Tuition Refund

If you have graduated from a Kenzie Academy program, have conducted a professional job search as described here and by your career services team, and have not received an offer for a “Qualifying Position” within the Guarantee Period, you may request a refund of your tuition. Requests must be made in writing, include a signed certification that you have met all the terms of this guarantee and have not been offered any “Qualifying Positions”, and must be made within one calendar month after the end of the “Careers Services Period.”